Get in Touch

For enquiries regarding our at-home carpet services, booking arrangements, service areas or existing appointments, please contact us using the details below.

We are a self-operated business providing services directly to customers in accordance with the agreed booking arrangements.

Contact Details

Business Name: Rugrevivepro
Website: www.rugrevivepro.com
Email: revive@rugrevivepro.com
Telephone: +359 29942089
Address: ул. 37-ма №15, с. Владо Тричков, 2299, община Своге, област София, Bulgaria

Enquiries and Bookings

Customers may contact us by email or telephone to enquire about available services and appointment arrangements. To help us assess a request and arrange an appointment, customers may be asked to provide the service address, carpet information, preferred appointment time and any relevant access or service requirements.

An appointment is subject to availability and is only confirmed once the applicable booking arrangements have been agreed. Sending an enquiry does not, by itself, constitute confirmation of an appointment.

Customers are responsible for providing accurate and complete information relevant to their requested service. Where information provided is incomplete or materially different from the actual circumstances at the service address, the proposed service arrangements may need to be reviewed before the appointment proceeds.

Deposits and Service Charges

Prices displayed on the website are booking deposits only, unless expressly stated otherwise. A displayed amount should not be understood as the total service charge.

The applicable service scope, total charge, remaining balance and payment arrangements will be communicated as part of the booking process before the relevant service is confirmed. Any applicable additional charge will be addressed in accordance with the agreed service terms and applicable law.

Payment of a deposit does not constitute confirmation of an appointment until the booking has been accepted and the appointment details have been agreed.

Service Areas

Service availability depends on the requested address, appointment availability and the nature of the requested service. Customers should provide their full service address when making an enquiry so that the requested appointment can be assessed.

Response Times

We aim to respond to customer enquiries within 24 hours. Response times may vary depending on enquiry volume, weekends, public holidays and appointment requirements.

Customer Communication

Please use the contact details above for questions concerning bookings, appointment changes, service arrangements, deposits or existing orders. For faster handling, customers should include their booking information and a clear description of their enquiry where applicable.

All customer communications and personal information are handled in accordance with our Privacy Policy and applicable Bulgarian and European Union requirements.

Applicable Consumer Rights

Nothing on this page is intended to limit or remove any mandatory consumer right available under applicable Bulgarian or European Union law. Where specific statutory rights apply to a service booking, those rights remain applicable in accordance with the relevant legal requirements.

We may update appointment arrangements where reasonably necessary following communication with the customer, provided that any such changes are handled in accordance with the applicable booking terms and mandatory consumer protection requirements.