Privacy Policy

This Privacy Policy explains how personal data is collected and processed when you visit www.rugrevivepro.com, contact us, request a service, make a booking or otherwise interact with the website.

The website is operated on a self-operated basis and processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), applicable Bulgarian data protection legislation and other applicable European Union requirements.

1. Data Controller

Business Name: Rugrevivepro
Address: ул. 37-ма №15, с. Владо Тричков, 2299, община Своге, област София, Bulgaria
Email: revive@rugrevivepro.com
Telephone: +359 29942089
Website: www.rugrevivepro.com

For privacy-related enquiries or requests concerning your personal data, please contact us using the details above.

2. Personal Data We May Collect

Depending on how you interact with the website, we may collect information such as:

• name;
• email address;
• telephone number;
• service address;
• booking and appointment information;
• information concerning the requested service;
• communications and enquiries submitted to us;
• transaction and booking information;
• information required to administer customer requests and contractual arrangements;
• technical information generated when you use the website, where applicable.

We only seek information that is reasonably relevant to the purpose for which it is collected.

3. How We Use Personal Data

Personal data may be processed for the following purposes:

• responding to enquiries;
• arranging and administering service bookings;
• communicating appointment details and service-related information;
• providing requested services;
• administering deposits and related booking records;
• handling customer requests and communications;
• maintaining appropriate business and transaction records;
• complying with applicable legal, accounting and regulatory obligations;
• establishing, exercising or defending legal claims where necessary;
• maintaining the proper operation of the website and related business functions.

Prices displayed on the website are booking deposits only, unless expressly stated otherwise. Information relating to deposits and bookings may therefore be processed where necessary to administer the relevant customer relationship and associated records.

4. Legal Bases for Processing

Depending on the circumstances, personal data may be processed on one or more of the following legal bases permitted by Article 6 GDPR:

• performance of a contract or steps taken at the customer’s request before entering into a contract;
• compliance with a legal obligation;
• the legitimate interests pursued by the business, where those interests are not overridden by the individual’s rights and interests;
• consent, where consent is required or specifically relied upon.

Where processing is based on consent, consent may be withdrawn at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Website Enquiries and Bookings

When you contact us or request a booking, the information supplied may be used to assess the enquiry, communicate with you, arrange an appointment and maintain the relevant booking records.

Customers are responsible for ensuring that information supplied to us is accurate and sufficiently complete for the requested service. Where information is necessary for arranging a booking or providing the requested service, failure to provide relevant information may affect our ability to process the request.

6. Payment and Transaction Records

Information relating to deposits and transactions may be processed for booking administration, accounting, record keeping, legal compliance and the management of contractual obligations.

We do not intentionally retain complete payment card numbers or card security codes in our ordinary business records.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies for functions such as website operation, preferences, analytics or other permitted purposes.

Where applicable, non-essential cookies will only be activated in accordance with the consent requirements applicable to the relevant visitor and jurisdiction. Further information is provided in the website’s Cookie Policy.

8. Sharing of Personal Data

Personal data may be disclosed where reasonably necessary for legitimate business purposes, contractual administration, legal compliance or the provision of requested services.

This may include disclosure to service providers or professional advisers acting on relevant instructions, website and hosting providers, accounting or administrative service providers, and competent public authorities where disclosure is required by law.

Recipients may only process personal data within the scope permitted by applicable law and the relevant contractual or legal arrangements.

9. International Data Transfers

Where personal data is transferred outside the European Economic Area, such transfer will be carried out only where a lawful transfer mechanism under applicable data protection legislation is available, such as an adequacy decision or appropriate safeguards recognised under the GDPR.

10. Data Retention

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, taking into account contractual requirements, customer service needs, legal obligations, accounting requirements and the establishment or defence of legal claims.

Different categories of information may therefore be retained for different periods.

Where personal data is no longer required and no legal basis for continued retention exists, it will be deleted or otherwise handled in accordance with applicable data protection requirements.

11. Your Data Protection Rights

Subject to the conditions and limitations established by applicable law, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete information;
• request erasure of personal data in applicable circumstances;
• request restriction of processing;
• object to certain processing;
• request data portability where the applicable legal conditions are satisfied;
• withdraw consent where processing is based on consent;
• lodge a complaint with a competent data protection supervisory authority.

These rights are not absolute and may be subject to statutory conditions or exceptions under applicable law. The GDPR recognises rights including access, rectification, erasure, restriction, objection and portability, subject to the circumstances established by the Regulation.

12. Exercising Your Rights

To make a data protection request, please contact:

Email: revive@rugrevivepro.com
Telephone: +359 29942089
Postal Address: ул. 37-ма №15, с. Владо Тричков, 2299, община Своге, област София, Bulgaria

We may request sufficient information to verify the identity of the person making a request before disclosing or changing personal data.

Requests will be handled within the applicable statutory period. Where permitted by law, additional time may apply to complex or numerous requests.

13. Complaints

If you consider that your personal data has not been processed in accordance with applicable data protection law, you may contact us first so that the matter can be reviewed.

You also have the right to lodge a complaint with the competent supervisory authority.

In Bulgaria, the relevant supervisory authority is the Commission for Personal Data Protection (CPDP). The CPDP states that individuals may submit complaints concerning infringements of rights under the GDPR and the Bulgarian Personal Data Protection Act.

14. Children’s Data

The website is intended for general consumers and is not directed specifically at children. We do not knowingly request or intentionally collect personal data from children where such collection is not permitted by applicable law.

15. Changes to This Privacy Policy

This Privacy Policy may be updated when necessary to reflect changes in applicable law, business operations, website functions or data processing practices.

The latest version will be published on this page with the relevant update date.

16. Contact Information

Business Name: Rugrevivepro
Website: www.rugrevivepro.com
Email: revive@rugrevivepro.com
Telephone: +359 29942089
Address: ул. 37-ма №15, с. Владо Тричков, 2299, община Своге, област София, Bulgaria