Terms and Conditions

These Terms and Conditions govern the use of www.rugrevivepro.com and the booking of at-home carpet deep-cleaning services.

By submitting a booking request or entering into a service agreement through the website, the customer agrees to these Terms and Conditions together with the applicable service information provided during the booking process.

1. Business Information

Business Name: Rugrevivepro
Website: www.rugrevivepro.com
Address: ул. 37-ма №15, с. Владо Тричков, 2299, община Своге, област София, Bulgaria
Telephone: +359 29942089
Email: revive@rugrevivepro.com

The services are operated on a self-operated basis and are provided in accordance with the agreed booking arrangements.

2. Services

The website provides information about at-home carpet deep-cleaning services available within applicable service areas.

The precise service provided may depend on the carpet type, size, condition, access to the property and the information supplied during booking.

Descriptions published on the website are intended to explain the general scope of the available services. The particular service arrangements applicable to an individual booking are determined by the service information agreed with the customer.

3. Prices and Deposits

All prices displayed on the website are booking deposits only, unless expressly stated otherwise.

A displayed deposit is not the full price of the requested service.

Before the service is confirmed, the customer will be informed of the applicable service scope, total charge, deposit paid, remaining balance and relevant payment arrangements.

A deposit may be applied towards the agreed service charge in accordance with the booking arrangements.

No additional charge will be imposed merely because a customer has paid a website deposit. Where circumstances require a change to the originally requested service or an additional charge, the relevant amount and reason will be communicated before the additional work is undertaken, subject to applicable law.

4. Booking and Appointment Confirmation

Submitting a booking request does not automatically constitute acceptance of an appointment.

An appointment becomes confirmed only after the requested service, appointment details and applicable booking arrangements have been accepted.

Appointment availability may depend on the requested address, service requirements and available appointment times.

Where information supplied during booking is materially incomplete or inaccurate, the proposed appointment may need to be reviewed before the service begins.

5. Customer Responsibilities

Customers must provide accurate information concerning:

• the service address;
• the approximate carpet size;
• relevant carpet characteristics known to the customer;
• visible stains or areas requiring particular attention;
• access arrangements;
• parking or entry information where relevant; and
• any other information reasonably required to arrange the appointment.

The customer must provide reasonable access to the relevant area at the agreed appointment time.

Personal belongings and movable items should be removed from the relevant carpeted area before the appointment where reasonably practicable.

Where access is unavailable or material information has not been provided, the appointment may be delayed, rescheduled or otherwise adjusted in accordance with the applicable booking terms.

6. Carpet Condition and Service Results

The outcome of carpet treatment can be affected by factors including fibre composition, age, previous treatment, staining, wear, discolouration, moisture exposure and the general condition of the carpet.

For this reason, specific results cannot be promised before the carpet has been assessed in the circumstances of the appointment.

Some marks or existing conditions may remain after treatment. Existing damage, permanent discolouration, wear or deterioration is not created by the booking merely because it becomes more noticeable following treatment.

The service does not include work outside the agreed service scope unless separately agreed.

7. Access and Appointment Conditions

The customer is responsible for ensuring that reasonable access to the service location is available at the agreed time.

Where access is materially restricted, unavailable or unsuitable for the agreed service, the appointment may need to be rearranged.

Any reasonable rearrangement will be handled according to the applicable cancellation and appointment-change terms and the rights provided by applicable law.

8. Appointment Changes and Cancellation

Customers wishing to cancel or change an appointment should contact us as soon as reasonably possible using the contact details published on the website.

Cancellation or appointment-change requests will be handled in accordance with the applicable booking terms and mandatory consumer rights.

Where a statutory right of withdrawal applies, it will be respected in accordance with applicable Bulgarian and European Union law.

For distance contracts with consumers, EU consumer rules generally provide a 14-day withdrawal period. Specific exceptions and conditions may apply to services, including circumstances where the consumer has expressly requested that performance begin before the withdrawal period has expired.

Where applicable, customers will receive the information required by law concerning withdrawal rights and the consequences of requesting service performance during the withdrawal period.

9. Service Commencement Before the Withdrawal Period Ends

Where the customer requests that the service begin before the expiry of an applicable statutory withdrawal period, the request and any legally required acknowledgement will be handled in accordance with applicable consumer legislation.

Where a service has been fully performed following the consumer’s express request and the statutory conditions for loss of the withdrawal right have been satisfied, the withdrawal right may no longer apply to the completed service to the extent permitted by law.

Where only part of a service has been performed following a valid request for early commencement and the customer subsequently exercises a statutory withdrawal right, any amount payable will be determined in accordance with the applicable legal requirements.

10. Deposits and Cancellations

The treatment of a booking deposit following cancellation depends on the reason for cancellation, the stage of the service arrangement and any applicable statutory consumer rights.

Nothing in these Terms permits the retention of an amount where applicable law requires a refund.

Where a refund is legally due, it will be processed in accordance with the applicable legal requirements and the relevant booking information.

11. Property and Service Conditions

Customers should inform us before the appointment of any material circumstances that may affect access to the carpet or the requested service.

We may decline or modify a requested treatment where the condition of the carpet, surrounding area or premises makes the requested work unsuitable for the agreed service scope.

Where a proposed change affects the price or scope of the service, the customer will be informed before the additional work is carried out, except where a different arrangement is required by applicable law.

12. Liability

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted under Bulgarian or European Union law.

Subject to mandatory legal rights, liability relating to a service is limited to losses that are reasonably foreseeable and directly connected with a proven breach of the applicable service agreement.

We are not responsible for circumstances outside reasonable control where such circumstances affect the timing or practical performance of an appointment, provided that mandatory consumer rights remain unaffected.

Customers should provide relevant information concerning pre-existing conditions, fragile areas or other circumstances that may materially affect the requested service.

13. Complaints

Customers should contact us promptly if they have a complaint concerning a booking or completed service.

Complaints may be submitted by:

Email: revive@rugrevivepro.com
Telephone: +359 29942089

Please provide the booking details and a clear description of the issue so that the matter can be reviewed and addressed in accordance with the applicable contract and consumer legislation.

14. Personal Data

Personal data relating to enquiries, bookings and services is processed in accordance with applicable data protection legislation, including the GDPR and relevant Bulgarian legislation.

Further information is available in the Privacy Policy.

15. Website Information

Website service descriptions, availability information and displayed deposit amounts may be updated from time to time.

The applicable terms for an individual booking are those presented and agreed during the relevant booking process, subject to mandatory consumer rights.

16. Consumer Protection

These Terms are intended to operate in accordance with applicable Bulgarian and European Union consumer protection legislation.

No provision of these Terms is intended to remove or restrict a consumer right that cannot legally be excluded or restricted.

Standard contractual terms must be expressed clearly and must not create an unfair imbalance between the rights and obligations of the parties.

17. Governing Law

These Terms are governed by the applicable laws of Bulgaria, subject to any mandatory consumer protection provisions that apply to a consumer residing in another European Union Member State.

Nothing in these Terms prevents a consumer from exercising mandatory rights available under the law applicable to their consumer relationship.

18. Contact Information

Business Name: Rugrevivepro
Address: ул. 37-ма №15, с. Владо Тричков, 2299, община Своге, област София, Bulgaria
Telephone: +359 29942089
Email: revive@rugrevivepro.com
Website: www.rugrevivepro.com